Dubai Government's Unified Customer Complaints Portal
A Comprehensive Guide to Reporting Issues and Concerns
Introduction
Welcome to Dubai Government's Unified Customer Complaints Portal, a comprehensive platform designed to streamline the process of reporting issues and concerns experienced by citizens and residents of the emirate. This portal provides a centralized platform for residents to lodge complaints, file requests, and track their progress, ensuring that their concerns are addressed efficiently.
Key Features
Emergency Numbers: In case of an emergency, individuals can call the following numbers from anywhere within the UAE:
- 997 for Fire Department Civil Defence
Online Services: The Dubai Police website offers online services, including:
- RTA and Dubai Police Traffic Fines information
- Crime inquiry
- Issuing accident reports
How to File a Complaint
To file a complaint via the Unified Customer Complaints Portal, individuals can follow these steps:
- Visit the Dubai Government website (www.dubai.gov.ae)
- Click on "Customer Care"
- Select "File a Complaint"
- Provide the necessary details, including your name, contact information, and a description of your complaint or concern
- Submit your complaint
Complaint Tracking
After submitting a complaint, individuals can track its progress through the portal. This allows them to view the status of their complaint, any updates, and the expected resolution timeline.
Commitment to Resolution
The Dubai Government is committed to addressing customer concerns promptly and efficiently. Through the Unified Customer Complaints Portal, residents can expect their complaints to be handled with care and professionalism, ensuring that their issues are resolved in a timely manner.
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